Process Manager
Role Description
The Process Manager is responsible for establishing and implementing a specific process within all of the relevant organistional units within the overall organisation.
The Process Manager forms a team consisting of practitioners (people who use the process), senior managers, human resources, quality management and IT to specify and design, develop, pilot, roll-out and support a process.
The Process Manager identifies the resources and funding required using the project management process to ensure that the process is available when needed and support is available.
Responsibilities (Process Activities)
The Process Manager is responsible for the key process management life cycle activities for a specific process:
Identify Process Requirements and Goals (with Process Executive)
Specify and Design the Process
These activities are planned and managed using the relevant parts of the project management process.
Skills and Behaviours (Can do)
Planning and management
Business Analysis
Attention to detail.
Auditing skills
Change management
Communication and training
Problem solving
Knowledge (Understanding)
Specific subject matter knowledge as a practitioner (user of the process).
Project Management
Process design and development
Change Management
People Management
Additional Details
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