Contract Management Activities

The above picture highlights the key activities and dependencies for the process. Each of the above activities is defined in later sections of the process.

The contract management process consists of the following activities:

Activity	Description
Identify and Qualify Opportunity	Determine if there is a business opportunity to meet a customer's business need
Propose solution	Identify and propose a solution to the customer's need
Plan for delivery	Establish resource and supplier contracts to support delivery
Negotiate and Accept the order	Negotiate the terms and conditions and accept the customer's order
Deliver agreed Service	Deliver the agreed service to the customer according to the contract requirements.
Manage contract	Manage any changes to the contract with the customer.
Complete contract	Receive acceptance from the customer and complete any financial contractual requirements.

All of the above activities contribute to the development of the on-going relationship with the customer.

Where the work requires a project to be run to complete the work, the project management process will be used to run the project. At a minimum, the project executive and project manager must be appointed.