Deliver Agreed Services, Delivery Resource(s) or Project Manager

Description

The items defined in the Client Purchase Order will be supplied to the client as agreed by the resources and suppliers assigned to deliver the agreed services.  If the delivery is through a project, the Project Management Team will startup and manage the project according to the planning commitments in the proposal and contract.,  Any issues and amendments to the contract for the project are managed using the project management change control process identified in the Project Management Process.

 

The following activities, though also included in the project plan (if required), are performed to ensure that the contract is progressing to plan and is expected to gain client acceptance on plan.

 

For contracts where a Project Manager has not been appointed:
(for some consultancy assignments, and standard training delivery)

 

Regular review of status of Contract

Complete contract worksheets if required

Obtain milestone acceptance or Training Feedback if required

 

For contracts where a Project Manager has been appointed:

 

Use the Project Management Process to complete the project or follow customer specified processes as agreed in the proposal/contract and identified in the project quality plan.

Complete regular status reports (typically weekly)

Obtain initial acceptance prior to client acceptance if planned

 

The purchasing process is used to purchase any external items required to deliver to the customer.

 

Audit Criteria

  • Contract Timesheets Approved and Submitted (if required)
  • Project Reports Submitted (as required)

Document Templates

  • Template Links
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Forms

Process Details

References

Contract Management

  • Reference 1
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Additional Details