Overview
Core Customer Delivery and Support Processes
The Core Innovation and Development Processes establish the life cycles used in programme and project management practices. These processes are:
The Contract Management process is used to establish and manage a contractual commitment with our customers.
The Customer Service and Support Process is used to ensure that our current products and services are supported. This process is used internally and externally to ensure that both our suppliers and our delivery of commitments to customers is going well.
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