Manage Computing Infrastructure, System Manager(s)

The systems, networks, printers, and server applications are managed for supported systems (see supported systems list). Management of these systems includes the following areas:

• Security
• User Account Management
• Backup and Restore
• Configuration (Install and setup server hardware and software)
• Performance Management (Monitoring system availability, capacity, and utilisation)
• Documentation (Asset management, status and maintenance logging, etc)
• Change control / Validation (replace disks, additions, validation of changes)
• Maintain anti-virus software and definitions.
• Disaster recovery
• IT Service and Support Strategy (understanding and setting)
• Current and future technological awareness

• Systems available as per specified customer SLA requirements.
• Infrastructure Management Plans (new, upgrades, maintenance) reviewed and approved

• Service Level Agreement and SLA List
• PMGT Project Plans

• PMGT_FRM001 Quality Reviews
• PMGT_FRM002 Issue Management
• PMGT_FRM003 Configuration Management
• PMGT_FRM006 Work Packages
• PMGT_FRM011 Lessons Learned
• PMGT_FRM014 Daily Log form

• Systems Inventory and Asset Register

Service Management

• Reference 1
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Systems lists